After-sales Service Specialist
Remote
As an employee of our company, you will collaborate with each department
to create and deploy disruptive products. Come work at a growing company
that offers great benefits with opportunities to moving forward and learn
alongside accomplished leaders. We're seeking an experienced and outstanding
member of staff.
This position is both creative and rigorous by nature you need to think
outside the box. We expect the candidate to be proactive and have a "get it done"
spirit. To be successful, you will have solid solving problem skills.
Responsibilities
- Handle customer inquiries/complaints regarding product quality, shipping damage, wrong/missing items.
- Process returns, replacements, repairs, and compensation claims efficiently.
- Document cases, generate reports, and provide feedback to sourcing/QC teams for product improvement.
- Conduct follow-ups to collect satisfaction feedback and increase loyalty/repeat orders.
- Manage after-sales parts inventory and address warranty issues.
Must Have
- College degree or above.
- Excellent English writing skills for clear/professional email communication.
- Calm, empathetic, patient, and strong emotional management; passionate about problem-solving.
- Team player with cross-department coordination skills.
- Customer service or trade order experience preferred; auto parts knowledge a plus.
What We Offer
- "Customer-first" culture where your work safeguards company reputation.
- Systematic product and communication training.
- Supportive team environment.
- Weekends off, social insurance, paid leave.
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
